Help & Support
Need assistance? We're here to help you with your buying or selling experience on Collecta Asia.
🔍 General Questions
Q: What is Collecta Asia?
A: It's an online marketplace in Malaysia for buying and selling authentic new and used watches like G-Shock, Casio, Seiko, and more.
Q: How do I create an account?
A: Click the "Sign Up" or "Become a Seller" button and follow the registration steps.
đź›’ Buying Help
Q: How do I buy a watch?
A: Browse listings, choose your product, and proceed to checkout using secure payment methods.
Q: What payment methods are accepted?
A: We currently support bank transfers and PayPal. More options coming soon.
📦 Selling Help
Q: How do I become a seller?
A: Register as a seller, verify your identity with a valid National ID or Passport, and start listing your products.
Q: When do I get paid?
A: Payouts are processed within 3–7 business days after a successful withdrawal request, with a minimum payout of RM100.
⚠️ Account & Safety
Q: Is ID verification required?
A: Yes, all sellers must verify their identity for safety and trust purposes.
Q: What content is prohibited?
A: Counterfeit, stolen, adult, or illegal content is strictly not allowed.
đź“ž Still Need Help?
If you didn’t find your answer here, feel free to reach out:
- Email: info@collecta-asia.com
